Frequently Asked Questions

FAQ pages are a simple, and quick, way to share answers to common questions
held by our customers. We have put together a FAQ page that would be helpful for
our visitors.

Here we clear some of your queries with these frequently asked questions

How to post a support ticket?

First, you need to create an account using your email id and the password is sent to your email address. Then use this password to log in. From your ‘my account’ page click on ‘support ticket’ and you will be redirected to create tickets.

How long it takes to solve a ticket?

An agent is assigned when a ticket is submitted. Our agents attempt to resolve your issue as soon as possible.

What information do you need to solve the issue?

At the very least we require admin login to your website. In some cases, our agents might need other information as server or FTP details.

Do you offer 24/7 support?

Our support hours are 9 am to 5:30 pm IST, Monday through Friday. Support tickets submitted during our off-hours are attended during our regular support hours.

Does WPHinge support WordPress multisite?

Yes, we support WordPress multisite.

What does WPHinge do if my site is hacked?

If you are a signed up user in WPHinge we take care of backup and recovery. Common issues are manually checked whenever required. Even if a security breach occurs our goal is to immediately respond within the support hours.

Should I make a payment before I get WPHinge support?

Yes, payment must be made for secure instant support.

What payment option do you support?

Currently, We have PayPal.

How will future changes in WordPress impact my site?

It depends on the plan you choose. As long as it is within the support period we will resolve the issue.

Is it possible to purchase multiple plans?

Yes, after you purchase a plan, with the same account you can purchase another plan for a separate website.

Can WPHinge help me to set up an SSL certificate?

Yes, first you need to purchase an SSL certificate and install it on your website. Then your website needs to be configured to use it. We can help you through the process.

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